FAQs

FAQ - General Information

Contact support

Available, Qatar time: Saturday To Thursday 8:30 am - 5:00 pm.

What is Eclipse lenses?
Eclipse lenses is an exclusive, online store in Qatar offering a wide variety of colored contact lenses.

Who can order from Eclipse Lenses?

Customers who have had a proper eye check and know they can tolerate contact lenses are welcome to shop on our site.

Do you have any local stores where I can purchase Eclipse lenses?

Eclipse lenses are sold exclusively and solely on this online store.

FAQ - What You Should Know Before Buying

Are Eclipse lenses certified?

Eclipse lenses have received the following certifications:

FDA
CE
EN ISO 13485:03

What material are Eclipse lenses made from?

Eclipse lenses are made from Polymacon (40% water content)

Are Eclipse lenses one-size-fits-all?

Contact lenses are not a one-size-fits-all solution. It is essential to verify with your eye care specialist before purchasing the lenses to ensure these parameters are suitable for your eyes (these parameters cannot be changed).

What are the best colored contacts for dark eyes?

Eclipse offers a range of vibrant and opaque colored lenses specifically designed to cover darker eye colors effectively, providing a natural-looking change.

Are colored contact lenses safe?

When obtained from a reputable source like Eclipse and used according to our guidelines, colored contact lenses are safe. Consultation with an eye care professional is recommended.

Can colored contacts affect my vision?

Colored lenses should not adversely affect your vision when fitted correctly and prescribed by an eye care professional. However, if you experience discomfort or visual disturbances, remove the lenses and consult a specialist.

Do colored contact lenses from Eclipse offer UV protection?

Yes, select models of Eclipse lenses do offer UV protection to help shield your eyes from harmful ultraviolet rays.

FAQ - All About Shipping

How long before I receive my order?

Delivery time will take 24 hours.

To which countries do Eclipse Lenses deliver?

We deliver only in QATAR.

FAQ - After Ordering Information

My parcel arrived, but does not match what I have ordered, what can I do?

We kindly request that you reach out to us through email: eclipselenses@gmail.com

or by WhatsApp on : +974 33142269

How do I care for my Eclipse contact lenses?

Proper care involves regularly cleaning and storing the lenses in appropriate solutions, handling them with clean hands, and following the specific care instructions provided with your lenses.

How do I take out Eclipse contact lenses?

To remove Eclipse contact lenses, first wash and dry your hands thoroughly to prevent any contamination. Look up and gently pull down your lower eyelid. Carefully pinch the lens with your index finger and thumb and lift it away from your eye. Follow proper hygiene and handling techniques to avoid damaging the lens or introducing bacteria to the eye. For a step-by-step guide, visit our website.

How do I put in Eclipse colored contacts?

To insert Eclipse colored contacts, ensure your hands are clean and dry. Place the lens on the tip of your index finger, pull down your lower eyelid with your other fingers, look up, and gently place the lens on the lower part of your eye. Slowly release the eyelid and close your eye to allow the lens to settle. Blink a few times to center the lens. For more detailed instructions and tips, visit our website.

Can I swim with Eclipse contact lenses?

It is not recommended to swim with Eclipse contact lenses due to the risk of waterborne bacteria contaminating the lens and causing eye infections.

Can I shower with Eclipse contact lenses?

It is not recommended to shower with Eclipse contact lenses. Showering while wearing contact lenses can expose them to water and increase the risk of eye infections. Tap water can contain microorganisms, most notably Acanthamoeba, which can attach to the surface of the contact lenses and cause infections, potentially leading to severe pain and even permanent vision loss. To protect your eye health, it's best to remove contact lenses before showering and put them back in afterwards, ensuring your hands are clean and dry during the process.

What should I do if I can feel the edges of my Eclipse contact lenses?

If you can feel the edges of your contact lenses, it may indicate that the lenses are not fitting correctly or that they have shifted in your eye. This sensation can sometimes lead to discomfort or irritation. Ensure your lenses are properly centered, and try blinking a few times to reposition them. If the feeling persists, the lenses might be damaged, or the fit might be incorrect for your eye shape. In such cases, it is recommended to remove the lenses and consult with an eye care professional to assess the fit and possibly explore alternative lens options or sizes.

Can I wear Eclipse contact lenses in extreme heat?

Yes, hot temperatures will not affect your Eclipse contact lenses while wearing them.

FAQ - Marketing and Promotions

Do you supply discount codes?

Eclipse provides occasional discounts for special promotions or events. These discounts are a great opportunity for customers to save money while enjoying our high-quality products. Stay tuned for updates on our upcoming promotions and events.

When will be your next promotion?

Please subscribe to our newsletter to be informed of our latest offers and news. Please also keep an eye on our various social media sites (Instagram, Facebook, TikTok) for information on future promotions as it becomes available.

I'm a blogger/influencer with a YouTube channel or other social media network and I would like to review Eclipse lenses. What should I do?

Kindly contact us by emailing eclipselenses@gmail.com